Five stars: Customer surveys by iPad Touch allows customers

Yvonne Ortmann Friday 09 September 2011 No Comment

Tagsbrandneu, Customer Touch

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In hotels, they are made, in doctors' offices and at the hairdresser: questionnaires for customer satisfaction. They will be answered only by very friendly people. Really fun, the "completion", however, with customer touch (): The start-up companies and equips organizations with iPads including software for the customer survey on the spot. The survey by iPad brings several advantages: The "Touch" is attractive to customers than in the hand pressed paper and much more time-and cost-effective than an interview. Also eliminates the manual evaluation, since all the data to land directly in their own user account. "Small businesses and retailers have hardly make high-quality customer surveys, because the financial and time expense is too great. Customer touch comes into play here, "explains co-founder Jan Mark Mann.



Mark Mann is actually known for years that customer surveys with paper plus pen no longer timely. "Unfortunately, the hardware was missing at that time, to offer an appealing alternative." Emerged as the iPad, he dug out the idea again. Of course, many customer surveys run from today online. Wherever you take a performance spot in right, the survey makes on site but also in the Internet age, still make sense: from retailers, doctors, mortgage banks, craftsmen. In addition to the actual service men and co-founder Mark Sebastian Beigel and a custom mounting solution for the placement, can be developed on the counter, as related accessories was still rare for beginning of the iPad. Alarm and security cable attachment to protect against theft, but times should a device be stolen, some, the house insurance.

For DIY-writing itself is not the touchpad version

Who lends itself as a retailer, the iPad, including mount, and software for a week, paid 170 €: a manageable price. Two weeks cost 270 €, who borrows several devices - for example, a 5 star hotel chain - will receive a custom quote. Customer Touch could spice up the topic of "customer survey on the ground" indeed. IPads are still so new that only the device evocatively. Especially customer surveys can be designed so playful: with pictures and smiley faces for example. Its limits will only touch on customer surveys, in which O-tone or own ideas are required. Because writing is suitable for yourself, not the touchpad option. But for relatively simple surveys held the concept is a great thing.